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Rebook your time slot to another time slot yourself. Follow these steps to rebook your ticket:

Follow these steps to rebook your ticket:
1. Go to the page of the booked cruise.
2. Click on the “view tickets” button.
3. Click on the icon with an orange calendar (icon next to the cross).
4. Enter the order number and email address to view and change the order.

Yes, that is possible. If you have purchased a ticket online through Spido.nl, you can rebook your ticket once free of charge.

Follow these steps to rebook your ticket:
1. Go to the page of the booked cruise.
2. Click on the button ‘view tickets’.
3. Click on the icon with an orange calendar (icon next to the cross).
4. Enter the order number and email address to view and change the order.

Tickets purchased through Get your Guide or Tiqets cannot be rebooked/changed through the website.
Rebooking is possible up to 5 minutes before the cruise departs.

During the 75-minute Rotterdam Harbour Tour, we work with an audio explication system on board. It is audible in Dutch, English, German and French. On paper, the explication is also available in Japanese, Chinese, Spanish and Italian.

For the Extended Harbour Cruise, the audio explication is audible in Dutch, English and German.

During the daytrips and theme cruises, the captain provides explanations in Dutch. There is no audio explication on board.

During the daytrips and theme cruises, the captain provides explanations in Dutch. There is no audio explication on board.

You can join the waiting list by sending an email to spido@spido.nl. As soon as tickets become available, we will send you a message.

Please note: fake messages sometimes appear on social media from people claiming to sell tickets. Do not respond to these. This mainly happens with popular cruises, such as the Day trip Maasvlakte 2, the New Year’s Eve Cruise, and during the World Port Days.

Reservations for Rotterdam Pass holders are required.

Reservations can only be made online and not by phone or e-mail.

With the Rotterdam pass you can not board directly. After making a reservation, you must go to the cash register to chip your Rotterdam pass.

Yes, that’s possible. If you have purchased an admission ticket online via Spido.nl, you can return your admission ticket. Make a request for this by telephone on 010-275 99 99. You will receive your purchase amount back (excluding booking costs). We can change sailing times for you free of charge.
Entrance tickets, for example Day trips or Theme trip tickets, can be canceled 5 working days before departure. You will receive your purchase amount back (excluding booking costs)
Tickets purchased through other channels cannot be returned by Spido.

We sail the Rotterdam Harbour Tour (75 minutes) daily.

Lost something during your visit to Spido? How annoying, you can reach us by phone during office hours on 010-2759999

Did you find something at Spido? Report it directly on board or at the cash desk.

The Family ticket is available (2 adults & 2 children 4 to 11 years old) including a fun informative activity book for the kids.

Catering on board is available and at your own expense unless otherwise indicated.

Tickets can be purchased online or at the Spido office

You are not allowed to consume your own food or beverage on board.

There is catering on board. During the cruise, various hot and cold snacks are available on board. You can only pay with pin. View the menu during the cruises here. Own consumptions are not allowed.

Both on board and at the cash register you can only pay by debit/credit card.

Reservation necessary from 20 people. Please send an e-mail to reservations@spido.nl or by phone, not via our online ticket system. Lunch bags can be ordered for groups of 20 or more.

Dogs are permitted on the 75 minute harbour tours, but must be kept on a lead.