Spido & Restaurant Ketelbinkie

Yes, that's possible. If you have purchased an admission ticket online via Spido.nl, you can return your admission ticket. Make a request for this by telephone on 010-275 99 99. You will receive your purchase amount back (excluding booking costs). We can change sailing times for you free of charge.
Entrance tickets, for example Day trips or Theme trip tickets, can be canceled 5 working days before departure. You will receive your purchase amount back (excluding booking costs)
Tickets purchased through other channels cannot be returned by Spido.

Lost something during your visit to Spido? How annoying, you can reach us by phone during office hours on 010-2759999

Did you find something at Spido? Report it directly on board or at the cash desk.

Reservations for Rotterdam Pass holders are required.

Reservations can only be made online and not by phone or e-mail.

With the Rotterdam pass you can not board directly. After making a reservation, you must go to the cash register to chip your Rotterdam pass.

Catering on board is available and at your own expense unless otherwise indicated.

We sail the Rotterdam harbor tour daily for 75 minutes.

Given the crowds in the high season, we really recommend buying these online to avoid disappointment at the checkout.

You are not allowed to consume your own food or beverage on board.

There is catering on board. During the cruise, various hot and cold snacks are available on board.
You can only pay with pin. View the menu during the cruises here.
Own consumptions are not allowed.

Both on board and at the cash register you can only pay by debit/credit card.

Dogs are permitted on the 75 minute harbour tours, but must be kept on a lead. Reserve a ticket in advance a € 3.00 per dog. Assistance dogs (if demonstrable) are free at all times.